At Bloom Hair Atelier, we are committed to providing a calm, professional, and respectful environment for every client and team member.

This policy outlines the standards of conduct expected within our salon to ensure a positive experience for all.

By visiting Bloom Hair Atelier, clients agree to comply with the guidelines below.

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1. OUR COMMITMENT TO YOU

We promise to:

• Treat all clients with respect, courtesy, and professionalism
• Provide services in a calm, well-managed environment
• Maintain high standards of care, hygiene, and service delivery
• Address concerns through a structured and fair process

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2. EXPECTED CLIENT CONDUCT

To maintain a comfortable and safe environment, clients are expected to:

• Speak respectfully to all staff and other clients
• Follow salon guidance during consultations and services
• Respect professional boundaries and instructions
• Allow staff to work without interruption or intimidation

We understand that dissatisfaction can arise; however, it must always be communicated calmly and respectfully.

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3. UNACCEPTABLE BEHAVIOUR

The following behaviours are not permitted at Bloom Hair Atelier:

• Aggressive, abusive, or threatening language or tone
• Shouting, insults, or personal attacks toward staff or clients
• Refusal to follow reasonable instructions or safety guidance
• Disruptive behaviour that affects other clients’ experiences
• Intimidation, harassment, or discriminatory remarks of any kind

Such behaviour undermines the salon environment and will not be tolerated.

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4. CHILDREN & DEPENDENTS

Children are welcome at Bloom Hair Atelier when:

• They are booked for a service, or
• They are supervised and able to remain calm during the visit

If a child becomes distressed or disruptive to the point that:

• The service cannot be completed safely, or
• Other clients’ experiences are affected

Our team may pause, modify, or reschedule the service in the best interest of everyone involved.

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5. RESPECT FOR PROFESSIONAL JUDGEMENT

Our team is trained to prioritise:

• Hair and scalp health
• Client safety
• Quality outcomes

Clients are expected to respect professional recommendations and boundaries.

Bloom Hair Atelier reserves the right to decline or modify services that are deemed unsafe or unsuitable.

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6. HANDLING CONCERNS

If you have a concern:

• Please raise it calmly with the front desk or your stylist
• Allow the salon time to review and respond appropriately

We do not engage in confrontations, public disputes, or on-the-spot demands.

All concerns are handled through our Service Recovery & Quality Assurance process.

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7. RIGHT TO REFUSE SERVICE

Bloom Hair Atelier reserves the right to:

• Pause or stop a service
• Ask a client to leave the premises
• Decline future bookings

if behaviour violates this policy or compromises the safety, dignity, or wellbeing of staff or clients.

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8. FINAL PRINCIPLE

Bloom Hair Atelier is a shared space built on mutual respect.

We ask all clients to help us maintain:

• A calm atmosphere
• Professional interactions
• A premium experience for everyone

Thank you for your understanding and for choosing Bloom Hair Atelier.