At Bloom Hair Atelier, we operate on a carefully planned schedule to ensure every client receives focused, high-quality service in a calm and professional environment. This policy helps protect your experience, our team’s time, and the smooth running of the salon.

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1. Arriving for Your Appointment

Please arrive on time

Arriving on time allows us to carry out your consultation properly and deliver your service without rushing or compromising quality.

If you arrive late:

0–15 minutes late

• Your service can usually proceed as planned.
• Your consultation time may be shortened to keep the schedule running smoothly.

15–29 minutes late

• Your service may need to be shortened or modified, depending on the time remaining.
• This ensures safety and fairness to other clients booked after you.

30 minutes late or more

• If you’ve contacted us in advance, we’ll do our best to:
  • Offer a shortened service (subject to staff availability, safety and feasibility), or
  • Reschedule you for the next available slot.
• If there is no prior communication, the appointment may be treated as a no-show and cancelled.

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2. Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule, please let us know as early as possible.

• Same-day cancellations should be avoided where possible.
• Repeated late cancellations may result in:
  • A required deposit for future bookings
  • Limited access to peak appointment times

These measures help us manage the salon fairly for all clients.

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3. No-Show Policy

An appointment may be recorded as a no-show if:

• You arrive 30 minutes or more late without notice, or
• You do not attend your appointment and do not contact us in advance

Repeated no-shows may lead to:

• Mandatory deposits for future bookings
• Restrictions on booking peak periods
• In rare cases, refusal of future appointments

Any restrictions are reviewed carefully and applied fairly.

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4. Communication & Fairness

Our team will always communicate calmly, respectfully, and professionally.

We apply this policy consistently to ensure fairness to:

• Clients who arrive on time
• Our technical team
• The overall salon schedule

We kindly ask clients to respect these guidelines so we can deliver the Bloom experience you expect.

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5. Thank You for Your Understanding

These policies help us maintain:

• High service standards
• A relaxed, well-managed salon environment
• Fairness to all clients and staff

If you have questions about your appointment timing or need to make changes, please contact us as early as possible—we’re always happy to help where we can.

— Team Bloom 🌸