At Bloom Hair Atelier, every service begins with a professional consultation.

This allows us to understand your hair and scalp needs and ensure that any service provided is safe, suitable, and aligned with long-term hair health. This policy explains what to expect during consultations and how service decisions are made.

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1. Why Consultations Are Important

Hair and scalp conditions vary from person to person.

A consultation helps us to:

• Assess the current condition of your hair and scalp
• Understand your goals, history, and concerns
• Recommend services that are appropriate and safe
• Prevent avoidable damage, breakage, or scalp irritation

Our approach is science-led and care-focused.

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2. Service Suitability

Not every service is suitable for every client at every visit.

Based on your consultation, Bloom Hair Atelier may:

• Recommend a different service than originally requested
• Modify a service to suit your hair’s condition
• Postpone a service to allow for treatment or recovery
• Decline a service that may cause damage or compromise scalp health

These decisions are made in your best interest and reflect our commitment to professional standards.

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3. Inspiration Photos & Expectations

Inspiration photos are helpful as a reference, but results may vary depending on:

• Hair density, texture, and length
• Hair health and previous treatments
• Scalp condition
• Maintenance history

We aim for the best achievable result for your hair, rather than a guaranteed replication of another person’s outcome.

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4. Consultation Time

Consultations are conducted within a reasonable time to ensure the salon runs smoothly for all clients.

If additional assessment is required, we may:

• Adjust the service
• Recommend a separate consultation appointment
• Reschedule the service for a later date

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5. Children & Sensitive Clients

For children or clients with sensitive scalps, additional care may be required.

If a service cannot be completed safely or calmly, we may recommend:

• A shorter or modified service
• A future appointment at a quieter time
• A different approach altogether

Our priority is always comfort, safety, and quality of experience for everyone in the salon.

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6. Professional Authority & Consent

Our team is trained to make professional recommendations based on assessment and experience.

While we value your preferences, we do not proceed with services that:

• Compromise hair or scalp health
• Go against professional judgement
• Conflict with safety or hygiene standards

By proceeding with a service at Bloom Hair Atelier, you acknowledge and accept professional guidance provided during your consultation.

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7. Related Policies

This policy works alongside:

• Booking & Scheduling Policy
• Style Confirmation Policy
• Health, Safety & Hygiene Policy
• Service Recovery & Quality Assurance Policy

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8. Our Commitment to You

We are committed to:

• Honest advice
• Clear communication
• Respectful decision-making
• Long-term hair and scalp health

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9. Thank You

These guidelines allow us to maintain Bloom’s standard of excellence while ensuring every client feels seen, respected, and well cared for.

If you have questions before your appointment, our team is always happy to help.

 

— Team Bloom 🌸