At Bloom Hair Atelier, we are committed to delivering high-quality, professional services in a calm and well-structured environment.

To ensure fairness to all clients and our team, the following policy outlines how payments, deposits, and packages are managed.

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1. PAYMENTS FOR SERVICES

1.1 Services Rendered

Once a service has been provided, payments are non-refundable.

This applies regardless of:

• A change in personal preference after the service
• Differences between the final result and an inspiration photo discussed
• Services involving client-supplied hair or products
• Failure to follow recommended aftercare

💡 Because salon services are personalised and time-based, completed services cannot be refunded.

1.2 Payment at Bloom Hair Atelier

To ensure fairness and smooth operations:

• Payment is required at the completion of your service
• All invoices must be settled before leaving the salon
• Bloom Hair Atelier does not operate on credit

If you have questions about pricing or services:

• Our team is happy to explain charges clearly
• Any service concerns are reviewed through our service recovery process

1.3 Service Concerns

If you feel a service did not meet our professional standard due to execution, we’re happy to review it.

Any concerns are handled through our Service Recovery & Quality Assurance process, which may include:

• A service adjustment, or
• A redo of the same service

Requests must be raised within 48 hours of your appointment and reviewed in person at the salon.

Refunds are not issued at the front desk.

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2. DEPOSITS

2.1 Purpose of Deposits

Deposits are required for selected services to:

• Secure your appointment
• Protect time reserved specifically for you
• Reduce last-minute cancellations and no-shows

The deposit amount is communicated at the time of booking.

2.2 Deposit Application

• Deposits form part of your total service cost
• The balance is payable after your service

2.3 Deposit Refunds & Cancellations

• Deposits are non-refundable once paid
• If you are unable to attend, we are happy to reschedule your appointment, subject to our Booking & Scheduling Policy
• If a booking is cancelled entirely, the deposit is forfeited

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3. PACKAGES (SERVICE BUNDLES)

3.1 What a Package Is

A package is a prepaid bundle of services offered at a preferential rate in exchange for:

• Advance commitment
• Structured use within a defined time period
• Adherence to Bloom’s booking and scheduling rules

Packages are not pay-as-you-go services and are not refundable credits.

3.2 Package Validity & Expiry

• All packages have a defined validity period, shared at the point of purchase
• Validity starts from the date of first use or purchase, as specified
• Any unused services expire automatically at the end of the validity period

Expired packages cannot be redeemed.

3.3 Booking with a Package

• Package appointments must be booked in advance, like all other services
• Packages do not guarantee availability at specific dates or peak times
• Availability depends on service duration, technician availability, and existing bookings

Inability to secure a preferred appointment time does not qualify for:

• Refunds
• Package cancellation
• Compensation

3.4 Package Refunds

All packages are non-refundable once purchased, whether:

• Fully unused
• Partially used
• Expired
• A client changes their mind
• Preferred appointment times are unavailable

💡 Packages are discounted commitments, not refundable reservations.

3.5 Exceptional Circumstances

In rare cases, and at management’s discretion only, we may approve:

• A one-time validity extension, or
• Conversion of unused services to non-cash salon credit

Any such concession:

• Is not guaranteed
• Is documented
• Does not set a precedent

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4. IMPORTANT NOTES

• Refunds, credits, or exceptions are never negotiated at the front desk
• All decisions are applied consistently to protect fairness for all clients
• Abuse of booking rules may result in restricted booking access

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5. OUR COMMITMENT

• Transparent communication
• Fair and consistent application of policies
• Reviewing concerns calmly and professionally
• Protecting the quality, safety, and integrity of our services

Thank you for choosing Bloom Hair Atelier and for respecting the structure that allows us to deliver premium care.

— Team Bloom 🌸