At Bloom Hair Atelier, we are committed to delivering high-quality, professional services in a calm, respectful, and well-managed environment.

Because our services are personalised, time-based, and delivered by skilled professionals, we operate a clear and fair service recovery process to address genuine quality concerns while maintaining our standards.

1. Our Approach to Service Quality

We take service quality seriously and are always open to reviewing concerns where a service may not have met our professional standard due to execution or technical issues.

Our focus is on:

• Correcting genuine service issues
• Maintaining consistent quality
• Ensuring fairness to both clients and staff

2. Service Adjustments & Redos

If you believe a service did not meet our standard, we’re happy to review it.

Where appropriate, we may offer:

• A service adjustment, or
• A redo of the same service

All requests for review must:

• Be raised within 48 hours of your appointment
• Be assessed in person at the salon
• Relate to service execution, not preference changes

Each case is reviewed carefully to determine the most appropriate outcome.

2A. Timing & Validity of Service Redos

Where a service redo is approved, it must be completed within five (5) days of the original appointment date.

Redos are:

• Scheduled by the salon, subject to availability
• Intended as a prompt correction of the original service
• Not designed to extend the lifespan of a completed style or allow continued wear over an extended period

If a client does not return within this five-day window, the redo entitlement will lapse.

This ensures that:

• Service concerns are addressed promptly and fairly
• Outcomes reflect the original service condition
• The integrity of our service recovery process is maintained

3. What This Policy Does Not Cover

To ensure clarity and fairness, this policy does not apply to:

• Changes in personal preference after a service is completed
• Outcomes that differ from inspiration images discussed but were executed as agreed
• Services affected by client-supplied hair or products
• Issues resulting from aftercare instructions not being followed

Financial matters such as refunds, deposits, cancellations, or unused packages are addressed under our Payments & Booking Policies.

3A. Payment & Service Recovery Boundary

Once a service has been provided, full payment is required before leaving the salon.

Service recovery (adjustments or redos) is a separate process and does not replace payment for services already carried out.

This means:

• Clients are required to settle their bill in full on the day of service
• Dissatisfaction is reviewed after payment, not instead of payment
• Payment refusal does not entitle a client to leave without settling their invoice

Any concerns about service quality will be reviewed in line with this policy and, where appropriate, resolved through a service adjustment or redo – not by withholding payment.

4. Our Commitment to You

We commit to:

• Listening respectfully to all your concerns
• Reviewing issues calmly and professionally
• Applying decisions consistently and fairly

Our goal is always to protect both your experience and the standards that define Bloom Hair Atelier as a premium salon.

If you have a concern, please let us know. We are always happy to review it through the proper process.

Thank you for choosing Bloom Hair Atelier

— Team Bloom 🌸